Preparing Computer for Remote DBX Access
In order to have the sound system re-adjusted through remote access by one of our technicians, the client needs to have it properly prepared by following the steps below:
1 - Have a Windows based computer with one Ethernet port connection available.
3- Install DBX ZonePro Designer GUI app on your computer
4 - Locate your ZonePro Processor in your A/V Rack:
5 - Reach out to the back of the rack and have an Ethernet cable attached from the ZonePro's Ethernet Port to your computer's Ethernet Port:
6 - Follow the MAE TeamViewer Guide (PDF attached)
7 - Schedule a remote session with a MAE Customer Service Technician using the portal below.
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PLEASE SELECT THE SERVICE AGENT HANDLING YOUR TICKET
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